Frequently Asked Questions

Hours may vary each week due to availability, however this can be discussed on the first initial call. 

Changes to appointment time can be made up to 48 hours before appointment

For cancellations with less than 48 hours notice, please refer to therapy contract

Therapy is based on your goals. The frequency and duration of counselling will be assessed according to your needs.

All attempts will be made to reply by email within 24 hours 

Automated email responses will inform you if extended absences

Telephone will be used as a second option for sessions. 

£45 for 50 minutes 

In person sessions, a £10 non-refundable deposit is required 48 hours before to secure the room. 

Yes. Everything you share remains confidential, except in rare cases involving safety concerns, which we’ll explain at the start.

As you take a moment to settle into the space, we'll briefly review the counselling agreement together to ensure everything is clear and to answer any questions you might have. Once that's done, we’ll begin your first session. I completely understand that you might feel a bit nervous that's completely normal. Please know this is a safe, non-judgmental space where you’re welcome to explore your thoughts, feelings, or anything else that’s going on in your life.

Yes, there are clean and accessible toilet facilities available for your convenience during your visit.